Reviews

All sales personnel were helpful and experienced

Good communication about the problems with my Buick Enclave. All the staff I interacted with were very cordial and helpful. We also appreciated that the car was washed and cleaned up when we picked it up,

Pitre service dept needs some staff training. Setting up the appt and getting in is easy. It's everything after that which falls apart. It doesn't usually but the last 2 service appts I have were not great. This last time while waiting for my vehicle at home for an oil change they called but didnt let it ring long, no recall or voicemail left. I call back and the agent helping was busy, and no one knows why he called. I tried again after another 45 min and it turned out my vehicle had been ready the whole time. A text , call back, voicemail, or the other staff member know what's up would have been great. I show up and the vehicle is ready and washed. The crew parking the cars was the worst. They parked me in the customer service spaces but also parked a car inches from my driver door. I can't get in. I go in and tell them, they send out someone to figure it out, he has to track the VIN of the other car, goes inside to get the keys and can't find them. How do you not know who's car is parked in the numbered spaces? He couldn't help me. I had to crawl over my seats, I have a bad back which made things worse. Just so I can get my vehicle out. It also turns out the service crew didn't reset my oil and oil filter settings. Makes me wonder if they even swapped the oil. I did get a new window sticker. I tried calling the service manager but it rang and rang. I gave up. I wish I had better places to take this for an oil change. Also every time I go by pitre to get my free carwash they have the sign up saying carwash closed. Doesn't matter what day. I still take it in and most times they wash it. One time this young kid gave me attitude and told me it was closed. Clearly the wash door was open and they were washing. It's these things that make me regret buying it here. Things started good the 1st two years I had this Yukon. The last year has been crap with service. Definitely won't buy a GMC again for this place

Got in on time and was done in a reasonable amount of time

Excellent!

I wish service tech would have called me to address the leak found during oil change/ inspection. Invoice says a saturated oil around a/c compressor and oil cooler.

Great service. Almost fixed everything. Will have return to dealership this week due to still having issues.

Service Department is responsive and helpful. Gage is one of the best.

Service was good, but it took over two hours for an oil change and 15,000-mile service.

I had a wonderful experience at Pitre Buick GMC. I was treated with respect and courtesy and was immediately greeted upon arrival. I had previously come from another dealership and had the complete opposite experience. Pitre salesman Brent Kvern listened to what i was looking for and showed me many options and I fell in love with a 2026 Buick Envista on the lot. I traded in my truck and took my beautiful little SUV home the next day! They have earned a customer for life. Highly recommend this dealership.