Cynthia B
ALBUQUERQUE, NM | 2023 GMC TerrainMarch 18, 2023
Isaac was my salesman…he was great. Professional, responsive to all my inquiries, polite, fun to joke around with, accommodating. All those same qualities apply to Sean and Derek as well. Turns out Sean and I knew some of the same former employees at Pitre. All 3 guys felt like friends, yet we just met. The entire process was easy and painless. My payments are less than I expected, which is always a plus. Haven’t purchased a car from Pitre in 12 years…this experience couldn’t have been any simpler. Thank you…
Response from Pitre Buick GMC
March 21, 2023Hi, we are very happy we could provide you with a positive experience! Thank you, and have a fantastic day!
Clarence K
ALBUQUERQUE, NM | 2023 GMC YukonMarch 11, 2023
Service department is excellent.
Response from Pitre Buick GMC
March 14, 2023Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! We're more than happy to help!
Fritz A
CORRALES, NM | 2017 GMC YukonMarch 11, 2023
My sense is that the staff does not take Covid seriously. This has been evident to my wife and me since the outbreak began. My service advisor Lukas, allowed me to alter the program as I wanted. The fellow who checked me out was cheerful and pleasant. I appreciated the wash job a lot.
Response from Pitre Buick GMC
March 16, 2023Thank you for the great feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
Dean F
RIO RANCHO, NM | 2023 Buick EnvisionMarch 9, 2023
Typical new car dealership purchase process.
Response from Pitre Buick GMC
March 12, 2023Thank you for the good rating! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care!
David O
ALBUQUERQUE, NM | 2020 GMC 1500 SierraFebruary 20, 2023
Great Service
Response from Pitre Buick GMC
February 21, 2023Hi, we're so glad that we were able to go above and beyond your expectations! Until the next time we meet, take care!
Ricky W
GALLUP, NM | 2021 GMC 1500 SierraFebruary 20, 2023
Very satisfied with Pitre GMC service departments work and scheduling. Ryan in the service dept. is outstanding and cares about your vehicle needs.
Response from Pitre Buick GMC
February 21, 2023Thanks for highlighting some of our staff who helped make this such a great experience! We hope to be of service to you again in the future. Best wishes!
Michele T
TUCUMCARI, NM | 2023 GMC TerrainFebruary 18, 2023
AJ did a great job with us, we never felt pressured. He listened to what we wanted. I will definitely send anyone looking for a new vehicle your way.
Response from Pitre Buick GMC
February 19, 2023Congratulations on your new vehicle! Thanks for highlighting our staff who helped make this such a great experience! We hope to be of service to you again in the future. Best wishes!
Alexandro C
RIO RANCHO, NM | 2018 GMC 2500HD SierraFebruary 12, 2023
2 hours to change my oil, absolutely ridiculous. I had an appointment. I wasn't a walk-in. Also had my tires rotated and the service tech failed to adjust the pressure. This caused alerts to go off due to low tire pressure in the rear tires. I went elsewhere to have the pressure adjusted and the sensors reset. Every time I walk into Pitre I end up frustrated and disappointed.
Response from Pitre Buick GMC
February 13, 2023Thank you for your feedback. We strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and we encourage you to contact us at your earliest convenience to discuss this in greater detail.
Benjamin N
ALBUQUERQUE, NM | 2023 GMC 1500 SierraFebruary 8, 2023
Truck took over 200 days to come in and arrived minus 5k in upgrades I ordered with it and I’m still waiting on chrome tie hooks that I got charged for but apparently back order. Marlin was great keeping n contact the whole time. He’s the only thing satisfying about the experience
Response from Pitre Buick GMC
February 8, 2023We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
Robert H
TIJERAS, NM | 2008 GMC 2500HD SierraFebruary 1, 2023
It was good but surprised when after an hour and a half of waiting on getting my OEM remote start programmed, GM software update was needed on my BCM. This was after I told them I needed the OEM remote start activated. The additional time cost me another hour plus of labor cost. All this should of been done within the first hour or maybe hour and half in my opinion.
Response from Pitre Buick GMC
February 7, 2023Thank you for your feedback and your business. We take customer satisfaction very seriously, and your feedback will be reviewed with our team. Please reach out to us if you would like to discuss your experience in greater detail. Thank you.
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